Placeholder — review with legal counsel before launch. This template states the platform's actual data practices so counsel can finalize the binding text. Bracketed items [LIKE THIS] must be completed.

Privacy Policy

Swarelic · Last updated: [DATE]

1. Who we are

Swarelic provides an AI voice and chat assistant that businesses ("our clients") use to handle calls and messages from their customers. This policy explains how personal data is processed when you interact with an assistant powered by Swarelic. For interactions with a specific business, that business is the data fiduciary/controller and Swarelic acts as its processor. Contact: admin@swarelic.com.

2. Information we process

Your phone number and (if provided) name and email address.
The content of your conversation: what you say or type, and the assistant's replies.
Audio is transcribed to text; conversation transcripts are stored.
Details you provide to complete a request (e.g., appointment date/time, service requested).
Payment references when you complete a payment (handled by our payment processor).
Technical data such as call identifiers and timestamps.

3. AI processing and automated interaction

You are interacting with an automated AI assistant, not a human. Your messages and conversation context are processed by an AI language model to understand your request and respond. Calls are transcribed and may be recorded to handle your request and improve service quality.

4. How we use your information

To understand and fulfil your request (e.g., booking, enquiry, support), to operate and secure the service, and to comply with legal obligations. [ADD ANY ADDITIONAL PURPOSES.]

5. Sub-processors and third parties

Your data may be shared with the following service providers to deliver the service:

Provider	Purpose
Sarvam AI	Speech-to-text, text-to-speech, and AI language model
Google (Calendar / Sheets)	Scheduling and record integrations (when enabled by the business)
Meta Platforms (WhatsApp)	WhatsApp messaging (when enabled by the business)
Razorpay	Payment processing (when enabled by the business)
Sentry	Error monitoring
Google Cloud	Application hosting and infrastructure

[CONFIRM THE LIST, ADD DATA-PROCESSING AGREEMENTS, AND NOTE ANY CROSS-BORDER TRANSFERS.]

6. Data retention

Conversation records are retained for a limited period and then automatically deleted. [STATE THE RETENTION PERIOD AND ANY EXCEPTIONS.]

7. Your rights

Subject to applicable law (including India's Digital Personal Data Protection Act, and the GDPR/CCPA where relevant), you may request access to, correction of, deletion of, or a copy of your personal data. To exercise these rights, contact the Grievance Officer below.

8. Grievance Officer / Data Protection contact

[NAME], [TITLE] — admin@swarelic.com. [ADD POSTAL ADDRESS.]

9. Cookies

The dashboard uses strictly necessary cookies for sign-in and security. [DESCRIBE ANY OTHER COOKIES.]

10. Changes

We may update this policy; the effective date above reflects the latest version.

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